On receipt of your order, I'll confirm whether the item you’ve requested is in stock. If it is, I'll usually post it to you within 48 hours. Because of the nature of my items, many of them are handmade to order and if this is the case, I'll confirm the estimated dispatch date to you on receipt of your order.

WHERE I SHIP TO: I ship to the UK, the US, Australia, Canada, Japan and Singapore for most items and shipping costs are given for each item. I regret that I'm not currently shipping to Europe due to European Recycling requirements, which are too complex and costly for my small business. For most countries outside the UK, I ship via the Royal Mail's Standard service and offer an upgrade at checkout to upgrade to their tracked service. For Canada and Singapore, I mostly only ship via the tracked service. The countries I ship my cat toys to are restricted due to local customs laws - for example, I don't ship any of my cat toys to Australia.

COST OF SHIPPING: I've set my shipping rates (including for more than one item) with as much accuracy as is possible within the Etsy shop design. If you happen to purchase a combination of items that create an overage of shipping charges, I will refund this to you once I've shipped. You are always welcome to contact me to obtain a shipping cost for any combination of items before making a purchase, if you prefer to have a confirmed rate up front.

SENDING GIFTS: I'm also happy to post direct to a giftee and include a hand written message, without you needing to purchase the additional gift wrap service - either include this on your order or convo me separately, whichever is easier for you.

GUARANTEED DELIVERY: If you have other particular postage or delivery needs such as next day delivery in the UK, please convo me to discuss. Please note that I can't expedite or guarantee delivery internationally, but the service to most countries is already generally pretty quick from the UK (for example, 1 to 2 weeks to the USA, depending on the time of year - Christmas is busiest). If you're placing a larger order, I can arrange a UPS delivery - just get in touch to discuss.

DELIVERY TIMEFRAME: Delivery is always as per the Royal Mail’s estimated delivery timetable (see the Post Office web site: http://www.postoffice.co.uk/).

CUSTOMS: Please note that responsibility for compliance with your country's laws and procedures regarding any conditions or restrictions applied to the item(s) you order from me, rests entirely with you, at all times. I'm also not responsible for any taxes, costs or charges that might be applied by your country's border / customs authorities.

I transact all business in English and in accordance with UK law.

None of the items offered for sale on this site are suitable as toys for children.

Whilst every effort is made to provide an accurate representation of items for sale, small details may vary due to the handmade nature of the items. If I need to substitute a material used for a design, I'll obtain your agreement in the first instance and cancel the order with no charge to you, if the substitute is unacceptable to you.

Please be aware that colours vary between computer monitors so whilst my photographs are as accurate as possible, the colours may appear differently to you on screen to the physical item.